Technical Support
We're here to help! Get in touch with us for any questions or concerns.
📱
Phone Support
Call us during business hours for immediate assistance
+1 (559) 838-8673
How Can We Help You?
Our support team is dedicated to providing you with the best experience possible. We can assist you with:
- Technical issues and troubleshooting
- Subscription management and billing questions
- Account-related inquiries
- Feature requests and feedback
- Data backup and recovery assistance
- General questions about using Vibro Pro
Before Contacting Support
To help us assist you more efficiently, please have the following information ready:
- Your device model and iOS version
- Vibro Pro app version (found in Settings)
- A detailed description of your issue
- Screenshots if applicable
- Steps to reproduce the problem (if applicable)
Response Time:
We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters, please call our phone support line.
Subscription Support
For subscription-related questions:
- Managing Subscriptions: You can manage your subscription through your Apple App Store account settings
- Cancellation: Cancel anytime at least 24 hours before your renewal date to avoid being charged
- Refunds: Refund requests are handled by Apple according to their refund policy
- Billing Issues: Contact us at the email above for any billing concerns
Data & Privacy
Your data security is our priority:
- Most of your data is stored locally on your device
- We recommend regular device backups to prevent data loss
- For privacy concerns, please review our Privacy Policy
- To request data deletion, contact us via email